Start Chatting
Whatsapp
Create an Issue Ticket
Title *
Type of Work *
Description *
Name *
Mobile *
Email *
Send verification code to *
Encountering bugs in your PHP code?
Raise a ticket through our comprehensive issue-raising form. By providing detailed information, you enable our PHP experts to swiftly address and resolve the issues. Trust our dedicated support team to ensure the seamless performance of your PHP projects, offering tailored solutions for a robust and optimized web experience.
Swift Issue Resolution
Quickly address and resolve user-facing challenges with our streamlined issue-raising form. We understand that encountering errors and bugs can be disruptive, and our form is designed to efficiently gather essential details for a prompt solution.
Efficient Information Collection
Describe the issues you're facing with your PHP Application, providing any relevant details. Once we have received your issue fixing request, we will kick start analysis on the issue. If required, we will request you for files or screenshots for additional clarity. We may also request you for a meeting if we require further inputs form you. This comprehensive approach enables our support team to swiftly understand and identify the user-related challenges you're experiencing.
Tailored Solutions, Timely Delivery
Following analysis, your reported issues will be categorized based on priority and complexity. Show Stopper Issues are considered high priority, warranting immediate resolution. For Medium and High Priority issues, we provide a timeline for the fix. Low complexity issues swiftly move to the pre-implementation stage, streamlining the resolution process. However, Medium and High Complexity issues may necessitate further analysis, potentially associated with fees. Our commitment is to address your concerns promptly, ensuring a clear and efficient resolution pathway tailored to the specific needs of each reported issue.
Frequently Asked Questions
Piccosupport helps you to resolve bugs and issues from your existing web and mobile application. Our aim is to give you a bug free application.
Yes, Piccosupport is a business unit of Piccosoft Software Labs India (P) Limited, a registered Private Limited Company under the Company's Act of India.
The process is simple! You can submit a support ticket on ‘Piccosupport’ at https://www.piccosupport.com/issues-fixing-support and create an account on the Portal. Once you've raised a ticket, one of our representatives will reach out to you.
When you raise a ticket, you're reporting a bug or issue in your web or mobile application. Our team will analyze your issue, assess its severity, complexity, and potential fixes, and then provide estimated timeframes for resolving them.
After you raise a ticket and provide us the code that needs to be fixed, Piccosupport shall use version control systems (e.g., Git) to manage code changes. All the code modifications will be done there to fix the issues in your code.
The timeframe for resolving issues depends on the complexity and severity of the issues. Showstopper and critical issues will receive immediate attention.
Once we agree on the terms for fixing your issues, we will assign a Single Point of Contact (SPOC) who will maintain regular communication with you throughout the issue resolving process, providing updates and delivering your bug-free application.
To know about end-to-end process of your journey with Piccosupport and different stages of the entire process, click here.
Yes, you can seamlessly track each stage of issue resolving process by accessing your Client Account on the 'Piccosupport Portal' - https://picco.support
Our team is available from Monday to Friday between 10 AM and 8 PM IST. However, for critical issues, we can adjust our working hours to match your time zone and working days according to your schedule.
After we've completed the work of fixing your issues, we will demonstrate a bug-free working application. Upon your satisfaction and sign-off, we provide a minimum 6-month warranty for the specific code we've fixed. This warranty does not apply if the code was modified by your team or any third party.
Our primary objective is to resolve the bugs in your application. You can make a payment once you are satisfied with your bug-free application. After we present a demo of the bug-free application and receive your sign-off, you can pay the agreed amount.
Payment should be made to our bank account, and an 18% GST (Goods and Services Tax) will be applicable.